{ "slug": "auth0", "name": "Auth0", "domain": "auth0.com", "category": "identity-privacy", "categoryName": "Identity & privacy", "description": "Okta Customer Identity Cloud (Auth0) hosted identity platform for B2C and B2B login, organizations, MFA and SSO. Distinct from Okta Workforce Identity.", "directAnswer": "Cancel Auth0 from Teams Dashboard, Settings, then Subscription: choose the Free plan and select Purchase And Start Plan. It takes about two minutes. Auth0 does not document whether paid access continues to the end of the period; unused time may qualify for a credit or refund if you email ar@okta.com.", "price": "$35 / month", "priceMonthlyUsd": 35, "planName": "B2C - Essentials", "subscriptionPlans": [ { "id": "b2c-essentials", "name": "B2C - Essentials", "billingOptions": [ { "cycle": "month", "priceUsd": 35 }, { "cycle": "year", "priceUsd": 385 } ], "priceNote": "Starting price for 500 MAUs. Higher published MAU bands cost more. Yearly billing is 11 times the monthly price.", "sourceUrl": "https://auth0.com/pricing/" }, { "id": "b2c-professional", "name": "B2C - Professional", "billingOptions": [ { "cycle": "month", "priceUsd": 240 }, { "cycle": "year", "priceUsd": 2640 } ], "priceNote": "Starting price for 500 or 1,000 MAUs. Higher published MAU bands cost more. Yearly billing is 11 times the monthly price.", "sourceUrl": "https://auth0.com/pricing/" }, { "id": "b2b-essentials", "name": "B2B - Essentials", "billingOptions": [ { "cycle": "month", "priceUsd": 150 }, { "cycle": "year", "priceUsd": 1650 } ], "priceNote": "Starting price for 500 MAUs. Higher published MAU bands cost more. Includes 3 Enterprise SSO connections.", "sourceUrl": "https://auth0.com/pricing/" }, { "id": "b2b-professional", "name": "B2B - Professional", "billingOptions": [ { "cycle": "month", "priceUsd": 800 }, { "cycle": "year", "priceUsd": 8800 } ], "priceNote": "Starting price for 500 or 1,000 MAUs. Higher published MAU bands cost more. Includes 5 Enterprise SSO connections.", "sourceUrl": "https://auth0.com/pricing/" }, { "id": "enterprise", "name": "Enterprise", "billingOptions": [], "priceNote": "Custom pricing. Contact Auth0 sales. The account automatically downgrades to Free when the Enterprise Subscription Period ends.", "sourceUrl": "https://auth0.com/pricing/" } ], "difficulty": "Easy", "difficultyScore": 1.7, "billingMethods": [ "web", "invoice" ], "accountTypes": [ "personal", "team", "enterprise" ], "cancellationUrl": "https://accounts.auth0.com", "cancellationTime": "~2 minutes", "cancellationTimeSeconds": 120, "steps": { "web": [ { "title": "Open Teams Dashboard Settings, then Subscription", "body": "Sign in as a Team Owner and go to Teams Dashboard > Settings > Subscription." }, { "title": "Choose the Free plan", "body": "Auth0 states that choosing the Free plan cancels your paid subscription. Select Free, then Upgrade or Downgrade." }, { "title": "Confirm with Purchase And Start Plan", "body": "On Review and Purchase Plan, complete any billing prompt and select Purchase And Start Plan. Auth0 does not publish whether paid features continue to the end of the current period." } ], "ios": [], "android": [], "team": [ { "title": "Legacy tenant-based subscriptions", "body": "Go to Dashboard > Settings, open the Subscription tab, choose Free, then click Subscribe Now." }, { "title": "Enterprise plans", "body": "Self-serve cancel is not documented. When the Enterprise Subscription Period ends, Auth0 automatically downgrades the account to Free. Contact the account team or open an Auth0 Support ticket." }, { "title": "Delete the tenant after you cancel", "body": "Downgrade to Free first. Then Dashboard > Settings > Advanced, Danger Zone, Delete, then Yes, Delete Tenant. Main Enterprise tenants, or a main tenant with child tenants, need Auth0 Support or Community." } ] }, "platformNotes": { "web": { "note": "New self-service accounts since 1 November 2023 use Auth0 Teams. This is Auth0 (Customer Identity Cloud), not Okta Workforce." }, "team": { "note": "Team Owners manage Team-based billing. Tenant administrators manage legacy tenant-based subscriptions." } }, "refundInfo": "If you cancel, you may be eligible for a credit or refund. Tenants with no recorded login transactions may be eligible for unused subscription time within the last three months. Auth0 does not credit or refund a downgrade from one paid plan to another paid plan. Request a credit or refund from Okta Accounts Receivable at ar@okta.com as a Tenant Administrator.", "pauseInfo": "No pause option is documented.", "downgradeInfo": "You can move between Free, Essentials and Professional at any time from Teams Dashboard > Settings > Subscription. Choosing Free cancels the paid subscription. Auth0 does not publish whether paid features continue until the period ends. Enterprise accounts drop to Free when the Enterprise Subscription Period ends.", "dataRetentionInfo": "Deleting a tenant is irreversible: it cannot be restored, the name cannot be reused, and tenant metrics are lost. Remove a custom domain first. Export tenant data through the Management API before deletion. To delete Auth0 account data such as email and billing information, delete the tenant and then post in Auth0 Community.", "factRows": [ { "k": "Cancellation fee", "v": "None documented" }, { "k": "Refund window", "v": "Possible via ar@okta.com" }, { "k": "Effective", "v": "When you start Free" }, { "k": "Free plan after", "v": "Yes, Free" } ], "faq": [ { "question": "How do I cancel Auth0?", "answer": "Choose the Free plan in Teams Dashboard > Settings > Subscription, then Purchase And Start Plan. That cancels the paid subscription." }, { "question": "When does the cancel take effect?", "answer": "Auth0 says you can change self-service plans at any time and confirm with Purchase And Start Plan. It does not publish whether paid access continues to the end of the current period." }, { "question": "Can I get a refund?", "answer": "Possibly. Email ar@okta.com as a Tenant Administrator. Unused time in the last three months may qualify when the tenant has no login transactions." }, { "question": "Does deleting my tenant cancel billing?", "answer": "You must downgrade to Free before the Dashboard will let you delete a tenant. Deletion is a separate, irreversible step." }, { "question": "Who can change the plan?", "answer": "Team Owners manage Team-based subscriptions. Legacy tenant-based billing is limited to tenant administrators." }, { "question": "What about an Enterprise contract?", "answer": "Auth0 automatically downgrades Enterprise to Free when the Enterprise Subscription Period ends. Use your account team or Auth0 Support during that transition." } ], "officialSources": [ { "title": "Manage your Auth0 Subscription Plan", "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions", "lastCheckedAt": "2026-08-17" }, { "title": "Billing Policy", "url": "https://auth0.com/docs/troubleshoot/customer-support/operational-policies/billing-policy", "lastCheckedAt": "2026-08-17" }, { "title": "Delete or Reset Tenants", "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/delete-or-reset-tenant", "lastCheckedAt": "2026-08-17" }, { "title": "Auth0 Pricing", "url": "https://auth0.com/pricing/", "lastCheckedAt": "2026-08-17" }, { "title": "Export Data", "url": "https://auth0.com/docs/troubleshoot/customer-support/manage-subscriptions/export-data", "lastCheckedAt": "2026-08-17" }, { "title": "Auth0 Teams", "url": "https://auth0.com/docs/get-started/auth0-teams", "lastCheckedAt": "2026-08-17" }, { "title": "Tenant Management", "url": "https://auth0.com/docs/get-started/auth0-teams/tenant-management", "lastCheckedAt": "2026-08-17" } ], "verified": true, "manuallyVerifiedAt": "2026-08-17", "nextReviewAt": "2026-10-16", "urls": { "guide": "https://canicancelit.com/cancel/auth0", "json": "https://canicancelit.com/cancel/auth0.json", "markdown": "https://canicancelit.com/cancel/auth0.md" } }