{
  "slug": "appsignal",
  "name": "AppSignal",
  "domain": "appsignal.com",
  "category": "monitoring",
  "categoryName": "Monitoring",
  "description": "Application monitoring platform for errors, performance, hosts, logs, uptime, and anomaly detection, with request-based pricing.",
  "directAnswer": "Cancel AppSignal from Billing in Organization Settings: open Cancel plan, click Go to cancelation form, then confirm. It takes a couple of minutes, and you keep using AppSignal until the end of the current billing period. Payment is non-refundable unless agreed otherwise.",
  "price": "From €219 / year",
  "priceMonthlyUsd": null,
  "planName": "Application monitoring",
  "subscriptionPlans": [
    {
      "id": "application-monitoring",
      "name": "Application monitoring",
      "billingOptions": [],
      "priceNote": "Request-based. The public pricing page shows €219 per year (€18.25/month billed yearly) for 250K requests/month on the default EUR view. A USD toggle exists; monthly billing is available. AppSignal bills in EUR or USD. Logging above 1GB is a paid add-on.",
      "sourceUrl": "https://www.appsignal.com/plans"
    }
  ],
  "difficulty": "Medium",
  "difficultyScore": 6,
  "billingMethods": [
    "web"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://appsignal.com/redirect-to/organization?to=admin/invoices",
  "cancellationTime": "~2 minutes",
  "cancellationTimeSeconds": 120,
  "steps": {
    "web": [
      {
        "title": "Sign in as an organization owner",
        "body": "Only organization owners can manage billing, plans, and invoices."
      },
      {
        "title": "Open Billing in Organization Settings",
        "body": "Open Billing in the Subscription section of Organization Settings, or use https://appsignal.com/redirect-to/organization?to=admin/invoices."
      },
      {
        "title": "Open the cancelation form",
        "body": "In the Cancel plan section, click Go to cancelation form."
      },
      {
        "title": "Give a reason and confirm",
        "body": "Provide a reason for cancelation and confirm. If you do not want to give a reason, you may enter x."
      },
      {
        "title": "Keep access until the period ends",
        "body": "After confirming, you will not be charged again for the plan, except outstanding invoices. You can keep using AppSignal until the end of the current billing period."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Only owners can cancel the plan",
        "body": "Members cannot manage billing, plans, or invoices. An owner can grant access in Team management."
      },
      {
        "title": "Deleting the user account is separate",
        "body": "Canceling a plan does not delete the user account. To delete a user account, email support@appsignal.com."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "AppSignal writes cancelation without a second l in the documented button label Go to cancelation form."
    }
  },
  "refundInfo": "AppSignal Terms and Conditions say payment is made in advance per calendar month or year by bank transfer or credit card and is non-refundable, unless agreed otherwise.",
  "pauseInfo": "No pause or billing-hold option is documented in the billing docs or Terms and Conditions.",
  "downgradeInfo": "If usage has been below the current plan for more than 30 days, you can downgrade on the plan page. After a paid plan is canceled you can keep using AppSignal until the period ends, then the Free plan (50K requests, 1GB logging, 5-day retention) remains available. Switching from yearly to monthly billing requires emailing support@appsignal.com.",
  "dataRetentionInfo": "Traces for slow requests and exceptions are kept at least 30 days (45 days on the 25M plan, 60 days on the 50M plan and up). Overall metrics stay as historical data. Logging is retained 30 days. After the paid period ends, AppSignal may automatically remove application data. Upon termination AppSignal may immediately delete content from the Service.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None"
    },
    {
      "k": "Refund window",
      "v": "None"
    },
    {
      "k": "Effective",
      "v": "End of billing period"
    },
    {
      "k": "Free plan after",
      "v": "Yes, Free"
    }
  ],
  "faq": [
    {
      "question": "When does cancelling AppSignal take effect?",
      "answer": "You keep using AppSignal until the end of the current billing period. After that you are not charged again for the plan, except outstanding invoices."
    },
    {
      "question": "Can I get a refund from AppSignal?",
      "answer": "Payment in advance by card or bank transfer is non-refundable unless agreed otherwise."
    },
    {
      "question": "Who can cancel an AppSignal organization plan?",
      "answer": "Only organization owners can manage billing, plans, and invoices."
    },
    {
      "question": "Does cancelling the plan delete my AppSignal login?",
      "answer": "No. Email support@appsignal.com if you want the user account deleted."
    },
    {
      "question": "What happens to my application data after I cancel?",
      "answer": "You keep access until the billing period ends. After that AppSignal may automatically remove application data."
    }
  ],
  "officialSources": [
    {
      "title": "Invoicing",
      "url": "https://docs.appsignal.com/support/billing/invoicing/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "AppSignal Terms and Conditions",
      "url": "https://www.appsignal.com/terms",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "AppSignal pricing",
      "url": "https://www.appsignal.com/plans",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Usage",
      "url": "https://docs.appsignal.com/support/billing/usage/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Organization owners",
      "url": "https://docs.appsignal.com/organization/team/owners/",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Billing overview",
      "url": "https://docs.appsignal.com/support/billing/",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/appsignal",
    "json": "https://canicancelit.com/cancel/appsignal.json",
    "markdown": "https://canicancelit.com/cancel/appsignal.md"
  }
}