# How to cancel Apollo.io

Cancel Apollo.io as an admin from Admin Settings and Plan overview. Scroll to the bottom, select Cancel Plan, choose a reason and confirm. Apollo marks the plan pending cancellation, keeps paid access and existing credits through the current term, then changes the account to Free. Sales-assisted accounts must contact support or their account manager.

B2B sales intelligence, prospecting, engagement and deal-management platform.

- Category: SEO & marketing
- Entry plan: Basic at $49 / seat / month billed annually
- Billed via: web, invoice
- Difficulty: Easy (2.2 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan
- Manually verified on 13 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/apollo-io

## Cancel in a web browser

1. **Open Plan overview** Sign in as an Apollo admin, open Admin Settings and select Plan overview.
2. **Select Cancel Plan** Scroll to the bottom of Plan overview and select Cancel Plan.
3. **Choose a reason** Select the cancellation reason in the pop-up and continue.
4. **Review and confirm** Confirm the cancellation. Check that Apollo shows the plan as pending cancellation with the correct end date.

## Cancel a team plan

1. **Use the support route when required** If Apollo sales helped open the account or the Cancel Plan button is absent, contact Apollo support or the account manager to request non-renewal.

## Refunds, pausing, downgrades and your data

- **Refunds:** Apollo's terms say subscription fees are non-cancelable and non-refundable during the term, including partially used service. Apollo may make an exception at its sole discretion.
- **Pausing:** Apollo does not document a subscription-pause option in its plan-management guide.
- **Downgrading:** Plan downgrades take effect immediately. Moving to Free limits the account to one seat and removes other seats after ten days.
- **Account data:** Apollo publishes no fixed post-cancellation retention period. Its terms say uploaded information may be destroyed after expiration or termination, so export needed records before the term ends.

## At a glance

- Admin required: Yes
- Effective: End of plan term
- Refund: Normally none
- After cancellation: Free plan

## FAQ

**When does Apollo.io cancellation take effect?**

At the end of the current plan term. The paid plan remains usable while cancellation is pending.

**Can I cancel Apollo.io myself?**

Many admins can cancel under Admin Settings and Plan overview. Sales-assisted accounts or accounts without the button must use support or their account manager.

**Does Apollo.io refund unused time?**

Not ordinarily. Its terms describe subscription fees and partially used service as non-refundable.

**What happens after Apollo.io cancellation?**

The account moves to Free and loses paid-plan features. Export important records before the term ends because no fixed retention period is promised.

## Official sources

- [Apollo pricing](https://www.apollo.io/pricing) (checked 2026-08-13)
- [Customize and Manage Your Apollo Plan](https://knowledge.apollo.io/hc/en-us/articles/4677130104333-Customize-and-Manage-Your-Apollo-Plan) (checked 2026-08-13)
- [Apollo Terms of Service](https://www.apollo.io/terms) (checked 2026-08-13)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/apollo-io.json