{
  "slug": "airbyte",
  "name": "Airbyte",
  "domain": "airbyte.com",
  "category": "databases-backends",
  "categoryName": "Databases & backends",
  "description": "Hosted data-replication service that syncs sources to destinations on usage credits or capacity. This is Airbyte Cloud, not self-hosted Core and not Airbyte Agents.",
  "directAnswer": "Cancel Airbyte Cloud by emailing support@airbyte.io, and review Organization settings > Billing first. You must cancel before the subscription period ends or the next period is billed. Fees already paid are non-refundable except where Airbyte's terms say a pro-rata refund applies.",
  "price": "$10 / month",
  "priceMonthlyUsd": 10,
  "planName": "Standard",
  "subscriptionPlans": [
    {
      "id": "standard",
      "name": "Standard",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 10
        }
      ],
      "priceNote": "$10 per month includes 4 credits. Additional credits are $2.50 each (APIs $15 per million rows, databases and files $10 per GB).",
      "sourceUrl": "https://docs.airbyte.com/platform/cloud/managing-airbyte-cloud/manage-credits"
    },
    {
      "id": "plus",
      "name": "Plus",
      "billingOptions": [
        {
          "cycle": "month",
          "priceUsd": 500
        }
      ],
      "priceNote": "Starts at $500 per month with 50 credits included, then volume billing. Self-serve upgrade from Billing for eligible Standard workspaces.",
      "sourceUrl": "https://airbyte.com/blog/airbyte-plus"
    },
    {
      "id": "pro",
      "name": "Pro",
      "billingOptions": [],
      "priceNote": "Custom, talk to sales. Capacity-based Data Workers.",
      "sourceUrl": "https://airbyte.com/pricing"
    },
    {
      "id": "enterprise-flex",
      "name": "Enterprise Flex",
      "billingOptions": [],
      "priceNote": "Custom, talk to sales",
      "sourceUrl": "https://airbyte.com/pricing"
    }
  ],
  "difficulty": "Hard",
  "difficultyScore": 9.4,
  "billingMethods": [
    "web",
    "invoice"
  ],
  "accountTypes": [
    "personal",
    "team",
    "enterprise"
  ],
  "cancellationUrl": "https://cloud.airbyte.com/",
  "cancellationTime": "~5 minutes",
  "cancellationTimeSeconds": 300,
  "steps": {
    "web": [
      {
        "title": "Sign in as Organization Admin",
        "body": "Cloud billing can only be managed with the Organization Admin role."
      },
      {
        "title": "Open Organization settings, then Billing",
        "body": "In the navigation bar click Organization settings, then Billing. Review the subscription, payment method and upcoming invoice."
      },
      {
        "title": "Email support@airbyte.io to cancel",
        "body": "Airbyte Cloud's public billing article does not document a Cancel button. The Terms say you must cancel before the period ends, and you may terminate the Account by contacting support@airbyte.io."
      },
      {
        "title": "Optionally delete workspaces",
        "body": "Workspace settings > General > Delete your workspace, type the workspace name, then Delete workspace. That permanently deletes sources, destinations and connections. It is not documented as the way to stop the organization subscription."
      }
    ],
    "ios": [],
    "android": [],
    "team": [
      {
        "title": "Pro and Enterprise Flex go through Sales",
        "body": "Those plans are talk-to-sales. Terms still require cancelling before the period ends and terminating the account via support@airbyte.io unless the Service Order says otherwise."
      }
    ]
  },
  "platformNotes": {
    "web": {
      "note": "This is Airbyte Cloud data replication on cloud.airbyte.com, not Airbyte Agents and not self-hosted Core.",
      "warning": "Deleting a workspace is not documented as cancelling the organization subscription."
    },
    "team": {
      "note": "Standard is credit-card self-serve for billing details. Cancelling still goes through support@airbyte.io."
    }
  },
  "refundInfo": "Terms say all fees are in US dollars and are non-refundable. Prepaid fees stay non-refundable if you terminate the account, except a pro-rata refund of unused prepaid fees if you terminate for Airbyte's material breach or if Airbyte makes a material adverse change to a paid service.",
  "pauseInfo": "No Cloud subscription pause is documented. Running out of credits does not pause syncs; Airbyte bills additional credits in arrears.",
  "downgradeInfo": "Cloud billing docs describe upgrading Standard to Plus from the Billing page. They do not document a self-serve downgrade. Terms require cancelling before the period ends to avoid the next charge.",
  "dataRetentionInfo": "Replicated data is purged after transfer and is not persistently stored. Deleting a workspace permanently deletes its sources, destinations and connections. After account termination, Terms say submitted information may no longer be accessed and Airbyte has no obligation to keep it.",
  "factRows": [
    {
      "k": "Cancellation fee",
      "v": "None documented"
    },
    {
      "k": "Refund window",
      "v": "None, except documented breach cases"
    },
    {
      "k": "Effective",
      "v": "Cancel before period end"
    },
    {
      "k": "Free plan after",
      "v": "Self-hosted Core only"
    }
  ],
  "faq": [
    {
      "question": "How do I cancel Airbyte Cloud?",
      "answer": "Email support@airbyte.io. Review Organization settings > Billing first. Cloud docs do not publish a self-serve Cancel button."
    },
    {
      "question": "When do I need to cancel to avoid another charge?",
      "answer": "Before the end of the current subscription period. Otherwise the next period is billed automatically."
    },
    {
      "question": "Are fees refundable?",
      "answer": "No, except a documented pro-rata refund of unused prepaid fees if you terminate for Airbyte's material breach or for a material adverse product change."
    },
    {
      "question": "Does deleting a workspace cancel billing?",
      "answer": "Not according to the docs. Deleting a workspace removes that workspace's connectors. The organization subscription is cancelled through support."
    },
    {
      "question": "Does Airbyte keep a copy of my synced data?",
      "answer": "For Cloud replication, data is purged after transfer. Airbyte says it does not persistently store replicated data."
    },
    {
      "question": "Is this the same as cancelling Airbyte Agents?",
      "answer": "No. Agents has its own Billing page and a Change your plan flow. This guide is Airbyte Cloud data replication."
    }
  ],
  "officialSources": [
    {
      "title": "Manage billing and credits - Airbyte docs",
      "url": "https://docs.airbyte.com/platform/cloud/managing-airbyte-cloud/manage-credits",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Airbyte pricing",
      "url": "https://airbyte.com/pricing",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Introducing Airbyte Plus",
      "url": "https://airbyte.com/blog/airbyte-plus",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Airbyte Terms of Service",
      "url": "https://airbyte.com/company/terms",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Manage workspaces - Airbyte docs",
      "url": "https://docs.airbyte.com/platform/using-airbyte/workspaces",
      "lastCheckedAt": "2026-08-17"
    },
    {
      "title": "Airbyte Privacy Policy",
      "url": "https://airbyte.com/company/privacy-policy",
      "lastCheckedAt": "2026-08-17"
    }
  ],
  "verified": true,
  "manuallyVerifiedAt": "2026-08-17",
  "nextReviewAt": "2026-10-16",
  "urls": {
    "guide": "https://canicancelit.com/cancel/airbyte",
    "json": "https://canicancelit.com/cancel/airbyte.json",
    "markdown": "https://canicancelit.com/cancel/airbyte.md"
  }
}