# How to cancel ActiveCampaign

Cancel ActiveCampaign as the Primary Admin from Billing & Upgrade in the profile menu: choose Edit payment method, then Cancel my account. It takes about 3 minutes, and the canceled account is archived rather than moved to a free plan. ActiveCampaign does not issue full or partial refunds for subscription fees.

Email marketing and customer automation platform.

- Category: SEO & marketing
- Entry plan: Starter at Contact-based pricing
- Billed via: web, invoice
- Difficulty: Medium (4.9 / 10 on the Cancellation Difficulty Index), takes about 3 minutes
- Direct cancellation page: https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account
- Manually verified on 10 Aug 2026 against official sources
- Canonical guide: https://canicancelit.com/cancel/activecampaign

## Cancel in a web browser

1. **Use the Primary Admin** Only the account's Primary Admin can cancel.
2. **Open Billing & Upgrade** Open the profile menu, then Billing & Upgrade.
3. **Open payment controls** Choose Edit payment method, then Cancel my account.
4. **Confirm cancellation** Complete the screens and select Confirm cancellation. Annual pay-monthly accounts must contact Customer Experience.

## Cancel a team plan

1. **Reseller or committed account** Contact the reseller or ActiveCampaign Customer Experience team for cancellation.

## Refunds, pausing, downgrades and your data

- **Refunds:** ActiveCampaign states that it does not issue full or partial refunds for subscription fees.
- **Pausing:** Eligible monthly accounts can pause once per 12 months for up to three months. The pause starts after the current term and removes account access until billing resumes. Trials, resellers and committed annual pay-monthly accounts are excluded.
- **Downgrading:** Cancellation archives the paid account instead of moving it to a permanent free plan. Contact support if you prefer a lower paid configuration.
- **Account data:** Canceled and expired accounts are archived. ActiveCampaign documents one year of data retention, after which the account data is unrecoverable.

## At a glance

- Who cancels: Primary Admin
- Refunds: No
- Eligible pause: Up to 3 months
- Data retention: 1 year

## FAQ

**Who can cancel ActiveCampaign?**

Only the Primary Admin.

**Can I pause billing?**

Eligible monthly accounts can pause once per 12 months for up to three months.

**Can I get a refund?**

ActiveCampaign says no full or partial refunds.

**How long is canceled data kept?**

ActiveCampaign documents one year of archive retention.

## Official sources

- [Cancel ActiveCampaign](https://help.activecampaign.com/hc/en-us/articles/218790117-How-do-I-cancel-my-account) (checked 2026-08-10)
- [ActiveCampaign refund policy](https://help.activecampaign.com/hc/en-us/articles/218253598-Refund-Policy) (checked 2026-08-10)
- [Pause ActiveCampaign billing](https://help.activecampaign.com/hc/en-us/articles/13613456314652-Pause-billing-for-your-ActiveCampaign-account) (checked 2026-08-10)
- [ActiveCampaign archive retention](https://help.activecampaign.com/hc/en-us/articles/12660329109532-Unarchive-your-ActiveCampaign-account) (checked 2026-08-10)
- [ActiveCampaign pricing](https://www.activecampaign.com/pricing) (checked 2026-08-10)

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Verified cancellation guide from Can I Cancel It? (https://canicancelit.com). JSON version: https://canicancelit.com/cancel/activecampaign.json